F.A.Q.

Online appointments are $76.00 as per the Ontario Dental Association fee guide. Most insurance companies will reimburse your teledentistry fee.

After your appointment is completed, you will receive an email from our administrator to make a payment for your appointment. Follow the steps outlined in the email. Once your payment is made, you will receive an insurance form which you can then send to your insurance provider. Please note: when you book an online appointment with us, you agree to make the $76 payment for teledentistry after your appointment is complete.

Once your appointment is booked, you will receive an email confirming your appointment details. This email will also include a link and access code to join the video appointment session with your dentist. You will be able to join your appointment 15 minutes before it begins.

Not at all! Our service is open to all residents of Ontario.

To reschedule or cancel your appointment, please contact us through our chat box. Provide your name and original appointment date and time. Our support team will reschedule or cancel.

Your dentist will begin the appointment by showing you their Royal College of Dental Surgeons of Ontario (RCDSO) badge, or telling you their license number. They will also verify your identity by asking you to hold up a piece of identification (health card or driver’s license).

At this time, the Martindale Dental Teledentistry service is for anyone in need of consultation about a dental emergency from a licensed Ontario dentist. In a dental emergency, taking the right steps quickly is important to a successful recovery and speaking with a professional immediately is extremely valuable. This aspect is especially convenient during the current COVID-19 social distancing and shutdowns, where attending a dental appointment is often not possible.

If you have questions about an oral health issue, an online consultation with a dentist can help clear things up. For example, patients unsure of how to use a new medication would benefit greatly from a consultation, as would a patient with a toothache who’d like to know about treatment options. Likewise, a patient with a pre-existing condition or one that requires at-home care can be helped with a direct video chat with a dentist.

If through a video consult, your online dentist determines that extra care is required, our administrator will provide appointment options available from licensed and trusted dentists in your area that are able to help.

Yes, every dentist available on our teledentistry platform has been licensed by the Royal College of Dental Surgeons of Ontario (RCDSO). Even though it isn’t a substitute for an in-office visit, patients can rest assured they are receiving professional dental care during every video consultation and that any subsequent appointment arrangements will also be with a licensed dentist in their area who is on the RCDSO approved list of providers.

The fastest way to get started is to fill out and submit the contact from found at the top and bottom of this page. Once submitted, our administration team will contact you almost immediately to set up a consultation appointment that works best for you. Once an appointment has been set, patients will receive an email containing a link to begin their online consultation at the agreed appointment time. The video consultation is web browser based, so no download or installation is required. It’s a simple, straightforward process and the fastest way to get invaluable oral health care from a licensed dentist online. The duration of a consultation ranges from 15 minutes to a half hour or depending on the requirements of the patient.

Patients with dental emergencies or concerns that require immediate or rapid attention are able to visit a dentist office. However, the Royal College of Dental Surgeons of Ontario (RCDSO) has strongly recommended against conducting any elective procedures or non-essential treatments, effectively making it very difficult for patients to see a dentist at the moment.

To help reduce the number of appointment requests, we recommend using our teledentistry service to help patients determine if they need help now of if their issue can wait. This helps keep everyone safe and protected from the COVID-19 virus.

We serve patients all over Ontario such as Toronto, Ottawa, St. Catharines, Hamilton, Cambridge and Burlington.

Our online emergency dentists can help put your mind at ease